IVR issue impacting a limited number of agencies

Incident Report for Xpress Bill Pay - Status

Resolved

The incident is resolved. Our engineers have a fix in place.
Posted Oct 19, 2026 - 11:51 MDT

Identified

The issue has been identified. We are in the process of implementing a work around.
Posted Oct 19, 2026 - 11:23 MDT

Investigating

We are getting reports of people unable to make IVR payments (over the phone) to a small number of agencies. We are investigating.
Posted Oct 19, 2026 - 10:47 MDT
This incident affected: Xpress Bill Pay Payment IVR.